1. Introduction
Welcome. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share your information when you visit our website, use our booking services, or interact with our email communications.
Our Customer Relationship Management (CRM) infrastructure is powered by QLM Business Solutions.
2. Information We Collect
We collect personal information that you voluntarily provide to us when you:
- Fill out a contact or lead capture form.
- Book an appointment via our online calendar.
- Respond to emails or marketing campaigns.
The personal information we collect may include:
- Name, Email Address, Phone Number.
- Company Name and Job Title.
- Appointment details and notes provided by you.
3. Automated Data Collection (Tracking)
Our system uses automated technologies to collect certain information when you visit our site or interact with our emails:
- Tracking Pixels: Our emails may contain a small, invisible pixel that notifies us when you open an email. This helps us optimize our communication.
- Link Tracking: We track which links you click within our emails to understand your interests.
- Cookies: We use cookies to store your consent preferences and session data. You can control cookies via your browser settings.
- IP Address: We may log your IP address for security and analytics purposes.
4. How We Use Your Information
We use your information for the following purposes:
- To facilitate appointment bookings and send reminders.
- To send you marketing communications, newsletters, and updates (with your consent).
- To generate predictive scores to help us prioritize our customer service.
- To verify your identity and prevent fraud.
5. AI and Third-Party Processing
We may use Artificial Intelligence (AI) tools to assist in drafting email responses or summarizing meeting notes. Your data is processed securely and is not used to train public AI models.
6. Your Rights (GDPR & CCPA)
Depending on your location, you may have the right to:
- Request access to the personal data we hold about you.
- Request correction or deletion of your data.
- Opt-out of email tracking or marketing communications at any time by clicking the “Unsubscribe” link in our emails.
7. Contact Us
If you have questions about this policy, please contact us at:
qlmonline217@gmail.com